Daman Lottery - Privacy Policy

Information We Collect

Personal Identification Data

When you register an account or participate in any lottery activity on Daman Lottery (damanlotteryofficial.in.net), we collect information that identifies you as an individual, including your full name, date of birth, email address, and mobile phone number. We also collect government-issued identity documents required for age and KYC verification, typically Aadhaar card, PAN card, or Voter ID, along with your residential address and state of residence within India.

Financial Data

To process ticket purchases and prize disbursements, we collect payment-related details including UPI IDs linked to apps such as PhonePe, Google Pay (GPay), or BHIM, as well as bank account numbers and IFSC codes for NEFT/IMPS transfers. We retain transaction identifiers, payment history, wallet balances, and withdrawal records. We do not store full debit or credit card numbers or CVV codes; card data is handled exclusively by our PCI-DSS-compliant payment processors.

Technical and Usage Data

When you access our platform, our servers and analytics tools automatically record your IP address, device type, operating system, browser version, pages visited, session duration, and referring URLs. Cookies and similar identifiers are used to maintain your session and personalise your experience. You may manage cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality.

How We Use Your Information

Service Delivery and Account Management

We use your personal and financial data to create and manage your Daman Lottery account, process ticket purchases, conduct draws, verify winning claims, and transfer prize funds to your designated UPI handle or bank account. Payments are typically settled within 3 to 5 working days via IMPS or UPI, depending on your chosen method. Without this data, we cannot provide our core lottery services.

Legal Compliance and Responsible Gaming

Indian law and responsible gaming obligations require us to verify that all participants are at least 18 years of age, comply with anti-money laundering (AML) and Know Your Customer (KYC) regulations, and report applicable prize winnings to tax authorities under the Income Tax Act, 1961. We also monitor accounts for signs of problem gambling and enforce self-exclusion requests submitted through your account dashboard or via our support team.

Security, Fraud Prevention, and Communications

We analyse technical and behavioural data to detect unauthorised access, fraudulent ticket purchases, and manipulation attempts. We use your contact details to send transactional messages such as purchase confirmations, draw results, and prize notifications. With your separate consent, we may send promotional communications about new games and offers. You may opt out of marketing messages at any time by clicking the unsubscribe link in any email or by contacting our support team directly.

Your Rights

Access, Correction, and Deletion

You have the right to request a copy of the personal data we hold about you, to ask us to correct inaccurate or incomplete information, and to request deletion of your data where we no longer have a lawful basis for retaining it. Requests for deletion are fulfilled within 30 days, subject to our legal obligations, for example, we are required to retain KYC records and financial transaction logs for a minimum period under applicable Indian regulations.

Data Portability and Objection

Where technically feasible, you may request that we provide your personal data in a structured, machine-readable format. You also have the right to object to processing carried out on the basis of our legitimate interests, including direct marketing. If you withdraw consent for marketing communications, we will stop sending promotional messages within 7 business days. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

Complaints and Grievance Redressal

If you believe we have not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the relevant data protection authority in India. We encourage you to contact us first so that we may attempt to resolve your concern promptly and directly.

Contact Us

How to Reach Us

For any privacy-related queries, data requests, or concerns regarding this policy, please email us at [email protected]. We aim to respond to all enquiries within 5 business days.